Communication and how it affects your orders!
I was in Las Vegas at a trade show this year and overheard one of the most needless conversations in the outdoor living industry. This manufacturer was sitting with two Asian men, his suppliers, at a Starbucks. I was sitting next to them waiting on a customer of ours to meet with me. I was reading over some our material and started to hear a heated conversation unfolding from my table neighbors. They were asking the two suppliers about some late orders and quality control issues with some recent product shipments. Basically it went to the point of yelling as the two suppliers were politely trying to offer their reasons for the issues their product was late and/or not up to par. The conversation ended with the frustrated owner leaving the table of suppliers with no solid answers to his issues. This type of scenario happens more than it should. One of the key reasons that retailers and manufacturers use Bigfoot Imports is that we are a local Midwestern company that is always a phone away. Many foreign suppliers are very difficult to work with directly
Here are some reasons why: 1. They want your order! 2. They want as little confrontation as possible. 3. Their idea of quality is not your idea of quality. 4. How can you check to see if they are telling the truth? 5. They are busy and can’t really give you accurate updates.
They really do want your order and that is the main issue with most of the rest of the points. So if not telling you the shipments will be late or that they had to hurry to get your order out on time and skipped a few quality control checks is a way to keep the order without upsetting you. They may think it’s good enough, but your customers don’t think it’s good enough and then you have a lot of defective product. How are you going to check up on them? You aren’t going overseas anytime soon and don’t have anyone there that is looking at the production for you, so how do you know anything for sure? If you have a good factory, they are more than likely very busy and can’t always keep accurate records on your shipment’s time line.
Why you need Bigfoot Imports!
We have staff working for YOU in all the factories that we are using to build your product. They are speaking the local language and finding out the REAL truth about ship times, quality and any other issues that might arise. Our office is in the USA and you can contact us during YOUR office hours and find out all the latest with your shipment. We speak ENGLISH so there are no translation issues that you have to fight through. Let Bigfoot Imports take these worries off your plate and let you worry about selling a great product and keeping great relationships with your customers.
Contact me now at firstname.lastname@example.org and ask me how we can help you today!